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Remote Customer Service Advocate

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Ready for a Mission That Matters?

Hello, superstar! Disabled Veteran Solutions (DVS) is looking for a stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse and inclusive team dedicated to making a difference .

The Mission

As a Customer Advocate, you'll be a healthcare hero for 50 to 70 people every day. You'll navigate the world of primary care doctors , medications , appointments , and benefits like a pro, armed with your knowledge and amazing social skills .
And the best part? You'll make a real impact on people's lives .

The Details

Full-time position, Monday through Friday (because we all need a little weekend! )
8-hour shifts between 8:00 a.m. and 8:00 p.m. EST
5-week intensive orientation (don't worry, we've got your back every step of the way! )

Your Secret Weapons

A great ear for listening and a knack for finding solutions
Ability to juggle multiple tasks like a pro
Passion for helping others and brightening their day

Your Arsenal

High school diploma (bonus points if you've got a degree! )
At least 1 year of experience in insurance operations
Tech-savvy and confident navigating our web-based systems
Detail-oriented with strong follow-through

The Cherry on Top

Experience in healthcare/insurance
Background in social work, behavioral health, or similar fields
A customer service ninja with amazing problem-solving skills

Why DVS?

Competitive pay and amazing benefits
Veteran-owned, nationally recognized company
Real opportunities for growth and professional development

What are you waiting for?

If you're ready for a mission that matters...
Let's do this!

Start: TWO groups starting either October 6th or 20th, 2025
Training: 8:00 a.m. - 4:30 p.m. (5 weeks)
Regular Schedule: 8:30 a.m. - 5:00 p.m., Monday, Tuesday, Thursday,Friday; 11:30 a.m. - 8:00 p.m. on Wednesday
All times are Eastern Standard

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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