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Specialist, Campus ID-22589

Why Work For Us

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

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About the Opportunity

As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, troubleshooting our hardware, working with stakeholders to solve complex problems, building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success. Travel will be required for this role when needed during a campus launch of highly escalated troubleshooting. 

 

The Impact You’ll Make

  • Create an exceptional, personalized service experience for Campus Dining on GH partners

  • Identify thematic issues real-time and escalate to appropriate internal teams

  • Great communicator 

  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity

  • Maintains system functionality by testing our product components

  • Installs updates 

  • Prepares reference material for users by drafting operation guides

  • Create menus and edit existing merchant information 

  • Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value 

  • Dive in and contribute to other business areas as needed/appropriate


 

What You Bring to the Table

  • Education Requirement: High School/GED

  • Excellent written language skills, including spelling, grammar, syntax, and other mechanics

  • Basic networking skills

  • Application Support

  • Ability to reset routers

  • Attention to detail

  • The ability to work and learn independently, as well as collaborate with larger teams

  • Excellent organizational and time management skills

  • Comfort with technical systems, both familiar and unfamiliar

 

The hourly range for this position is below:

 

Colorado: $17.31/hr - $25.96/hr

 

Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

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