Sr Mgr, People Strategy and Operations ID-22310
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
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We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
The Senior Manager of People Strategy and Operations plays a pivotal role in shaping and coordinating the priorities that drive how the People organization operates and evolves. Reporting to the Senior Director of Business Operations, this role leads planning and governance for our people technology roadmap, facilitates cross-functional operating rhythms, and ensures alignment across initiatives, processes, and stakeholders. With a strong focus on strategic coordination, process optimization, and technology enablement, this leader connects the dots between strategy and execution-supporting scalable, people-centered solutions and partnering closely with Technology, COEs, PBPs, and the Communications team to bring key initiatives to life.
Job Description:
Responsibilities:
• Technology Enablement
- Partner with the People & Places leadership team and Enterprise Technology Experience (ETX) to define and maintain a comprehensive functional technology strategy and roadmap, ensuring alignment with business priorities.
- Lead the Tech Intake and Governance Process for proposed people technology initiatives and projects, ensuring thorough evaluation and alignment with organizational goals.
- Oversee and manage the Technology Roadmap & Prioritization, ensuring that the roadmap is regularly reviewed and adjusted to reflect evolving business needs.
- Conduct a Quarterly Refresh of technology roadmap & active work - assessing progress and making necessary adjustments to ensure execution on the roadmap.
- Track and report on the ROI and impact of technology enhancements, ensuring that technology investments are delivering measurable value.
- Partner with Communications teams to ensure broad visibility and awareness of cross-functional changes, supporting change management efforts for technology-driven transformations.
• Program & Project Management
- Lead and support HR transformation initiatives focused on improving operational effectiveness and efficiency.
- Oversee high-impact, enterprise-wide projects, including people technology initiatives, ensuring clear timelines, structured execution, and strong stakeholder engagement throughout the project lifecycle.
- Facilitate collaboration between HR, IT, Finance, and other departments to drive integrated solutions and ensure alignment across cross-functional teams.
- Translate complex transformation efforts (e.g., tech enablement, process redesign) into clear, actionable messaging for employees and stakeholders.
- Partner with change management and comms leads to create and maintain toolkits, FAQs, and rollout plans for major initiatives.
- Help assess change impact and readiness, ensuring appropriate sequencing, stakeholder engagement, and feedback loops.
• Executive Content Development & Storytelling
- Develop high-impact executive communications and leadership narratives, supporting decision-making and aligning strategy with business priorities.
- Analyze HR data and translate complex insights into clear, actionable recommendations that inform business strategies and leadership decisions.
- Provide data-driven storytelling that fosters strategic discussions, driving business impact and fostering alignment across leadership teams.
• Process Optimization & Continuous Improvement
- Identify inefficiencies in HR processes and lead continuous improvement initiatives, working to streamline operations and enhance overall performance.
- Monitor key performance metrics and performance indicators, identifying opportunities for optimization and proposing data-backed solutions.
- Ensure a cycle of continuous feedback and process refinement, adapting to changes in organizational priorities and technology.
