yelp job opportunities – User Operations Associate – Support – The EliteJob ID-9395

Job Description

Yelp is a leading platform that connects people with great local businesses. We are on a mission to help people discover and connect with local businesses in their communities. With over 200 million reviews from a diverse user base, Yelp has become an essential resource for consumers and a trusted partner for businesses.

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Job Description: Are you passionate about helping people and looking for an opportunity to join a dynamic team? If so, Yelp is looking for a User Operations Associate – Support to join our ranks. We are seeking a talented individual to help us deliver exceptional support to our users while working in a fast-paced and collaborative environment.

Responsibilities:

  • Provide outstanding customer support to Yelp users via various channels including email, chat, and phone.
  • Assist users in resolving their inquiries, concerns, and issues effectively and efficiently.
  • Communicate with users in a friendly, professional, and empathetic manner.
  • Collaborate with cross-functional teams to provide seamless support and solve complex problems.
  • Keep abreast of Yelp products, features, and updates to provide accurate information to users.
  • Proactively identify and report issues, patterns, and trends to improve our services.

Required Skills:

  • Exceptional communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach to customer support.
  • Empathetic, patient, and able to handle challenging customer interactions with professionalism.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Detail-oriented with a focus on providing accurate and helpful information.
  • Tech-savvy and willing to learn and adapt to new tools and platforms.

Qualifications:

  • High school diploma or equivalent; bachelor degree is a plus.
  • Previous customer service or support experience is advantageous but not mandatory.
  • A genuine passion for helping people and a desire to make a difference in their experience with Yelp.

Why Yelp:

At Yelp, we believe in creating a supportive and inclusive work environment that fosters personal growth and career development. As a User Operations Associate – Support, you will have the opportunity to work with a talented team, learn from industry experts, and play a vital role in enhancing the Yelp user experience.

If you are looking to embark on a rewarding career path with a company dedicated to connecting people with great local businesses, Yelp is the place for you. Join us in our mission and be a part of a team that passionate about helping people discover the best local services and businesses in their area.

yelp job opportunities – User Operations Associate – Support – The EliteJob ID-9395

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