CUSTOMER FULFILLMENT SPECIALIST
Job Title: Customer Fulfillment Specialist | Department: Sales & Services | Reports to: General Manager | FLSA Status: Non-Exempt
At United Precision Corporation (UPC), we are dedicated to fostering an environment where all team members can perform to the best of their abilities and realize their true potential. Every team member plays an essential role in our operations, and we value the abilities, experience, and background they bring to the UPC table. We recognize that it is only through our team members who provide services that our customers rely upon that we can continuously improve, grow, and create new opportunities in the years to come.
Job Summary:
The Customer Fulfillment Specialist is responsible for building strong relationships with both external customers and internal teams through responsive communication, adequate follow-up/feedback, and fulfillment of the sales order cycle. This role requires a customer-centric and highly motivated team member who can understand and grasp UPC products and processes and effectively communicate this information to customers. This role is primarily external-facing but requires interaction with internal team members from multiple departments across various roles to ensure the timely fulfillment of customer orders.
Key Responsibilities:
- Ensure tracking of fulfillment activities on a timely and accurate basis, including but not limited to initial quoting, supplier qualifications, order processing, delivery notification, and communication on any outstanding action items.
- Enter orders, communicate new product setups, update delivery/recovery dates, track progress and completion, and enter activities/correspondences in the SAP ERP system
- Build relationships with assigned customers, address issues and concerns, provide responsive feedback and solutions after analyzing order progress
- Interact with internal teams, such as manufacturing, quality, purchasing, engineering, and finance, to ensure a continual flow of sales orders through the pipeline.
- Strive to become an expert in UPC products to provide customers with accurate information on products
- Identify areas for business growth and opportunities, including market trends and customer feedback.
- Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled.
- Efficiently manage time to focus on shifting priorities that will ensure seamless and timely delivery of orders
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintains records of correspondence, identifies trends, and suggests product/service revisions based on recurring questions or complaints.
- Perform additional duties as assigned
What You Bring to United Precision Corporation:
Required
- Bachelor’s degree in a related field or a combination of experience
- 3+ years of experience in a customer-facing role, such as customer success, order fulfillment, and/or account management
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Strong knowledge of ERP systems, preferably SAP
- Well-organized, exceptional attention to detail, the ability to prioritize tasks, and escalate when needed
- Demonstrated ability and desire to work and excel in a small, growing, and fast-paced company environment
Preferred
- Prior experience within the aerospace and/or defense industries
- Experience working with senior and executive-level customers
Physical Requirements:
The physical demands described here are representative of those that a team member must meet to perform the essential functions of this job successfully. Reasonable accommodation may be provided to enable team members with disabilities to perform the following essential functions
- Work requires walking, standing, sitting, climbing, stooping, kneeling, and crouching.
- Ability to safely operate equipment
- May be exposed to variable noise levels, fumes, hazardous chemicals, or airborne particles
- Excellent manual dexterity and hand/eye coordination. Vision requirements include color vision and depth perception
Working Conditions:
Work is generally performed in an office/warehouse environment with frequent interruptions and irregular work schedules. No special coordination beyond those used for normal mobility, handling of everyday objects and materials, and use of office equipment is necessary to perform the job satisfactorily.
Drug-Free Workplace:
UPC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.
This position is expected to be on-site. The selected candidate will be required to work onsite at the listed location
BENEFITS:
- Medical, Dental, Vision Benefits
- 401K
- Paid Holidays
- Vacation Time
Submit your resume to be considered. We are proud to be an Equal Opportunity Employer. We are committed to a safe, drug-free work environment, and pre-employment drug screening is required. Additionally, we are an ITAR (International Traffic in Arms) compliant facility, and as such, access to our facility (and employment) is restricted under the ITAR regulations. Applicants receiving a conditional offer of employment are required to provide information to determine eligibility as defined by ITAR requirements. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), or a “protected person” under 8 U.S.C. 1324b(a)(3).
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
COVID-19 considerations: Various protocols have been instituted to maintain the safety and well-being of our team members.
The above statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. I fully understand the contents of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties, physical requirements, and working conditions explained to me. I understand United Precision Corporation is an equal opportunity employer and that this job description is not a contract of employment. Its purpose is to define, though not exhaustively, the essential functions of the job. Management retains the discretion to add to or change the duties of the position at any time.
Job Type: Full-time
FLSA Status: Non-Exempt
Pay: $71,000.00-$75,000.00 per year, DOE
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