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Front Desk Staff

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Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties

  • Greet and welcome guests in a friendly and professional manner.
  • Manage phone systems, directing calls appropriately and providing information as needed.
  • Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
  • HIPPA compliance
  • Handle filing and organization of documents to ensure easy access to information.
  • Assist with calendar management, scheduling appointments, and coordinating meetings.
  • Provide customer and practitioner support by addressing inquiries and resolving issues promptly.
  • Utilize Microsoft Office, CHARM, and Google Workspace for various administrative tasks including typing, proofreading, and document preparation.
  • Marketing: using Canva for marketing strategy, squarespace to send out 2x/ month newsletters
  • Maintain office management duties including inventory control of supplements, herbs, additional office supplies and ensure equipment is properly functioning.
  • Ensure a clean and organized front desk area that reflects professionalism.
  • Scan and print patient health records, fliers, lab work, marketing materials, & sensitive information, etc.

Requirements

  • Previous experience in a front desk or administrative role is preferred.
  • Strong customer service skills with a focus on client satisfaction.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Bilingual candidates are highly encouraged to apply for enhanced communication with diverse clientele.
  • Familiarity with multi-line phone systems and office management practices is essential.
  • Strong typing skills along with attention to detail for accurate data entry and proofreading.
  • Experience devising a marketing and brand strategy.
  • Working in tandem with other office staff and practitioners-- being a part of a team!
  • Experience as a dental or medical receptionist is a plus but not required.
  • Ability to demonstrate effective time management skills in a busy environment. Join our team as a Front Desk Agent where your contributions will be valued, and your professional growth will be supported. We look forward to welcoming you!

Job Type: Part-time

Pay: $17.00 - $21.00 per hour

Expected hours: 10 per week

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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