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Team Leader

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<strong>Our Company<br><br></strong>At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.<br><br>We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.<br><br>At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.<br><br><strong>A Typical Day...<br><br></strong>As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year.<br><br>Joining us as a <strong>Team Leader</strong>, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.<br><br>You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.<br><br><strong>It would be even better if you also had...<br><br></strong><ul><li>Multi-unit people management experience in the retail, restaurant, banking, or other related industry </li><li>2+ years as a Tax Professional <br><br></li></ul><strong>What you'll bring to the team...<br><br></strong><ul><li>Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement </li><li>Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions </li><li>Serve as point of contact for onsite escalated client service concerns </li><li>Ensure clients are scheduled properly and conflicts are resolved </li><li>Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals </li><li>Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions </li><li>Lead daily team meetings and communicate essential information to tax office associates </li><li>Create associate work schedules and ensure accurate timekeeping and overtime management </li><li>Prepare tax returns, as required </li><li>Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns <br><br></li></ul><strong>Your Expertise <br><br></strong><ul><li>Prior experience working in a customer service, shift leader, or similar role </li><li>Experience supervising or managing people </li><li>Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) </li><li>Annual completion of continuing education and ability to meet all other IRS and applicable state requirements </li><li>Computer proficient with the ability to use MS Office </li><li>Demonstrated ability to work independently with minimal supervision </li><li>Passionate, determined and resilient with a customer-centric mindset </li><li>Able to work a flexible work schedule and flexibility in work assignments based on business needs </li><li>High school diploma / equivalent or higher <br><br></li></ul><strong>Why work for us<br><br></strong>At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.<br><br>Employee Assistance Program with Health Advocate.<br><br><ul><li>Wellbeing program, BetterYou, to help you build healthy habits. </li><li>Neurodiversity and caregiver support available to you and your family. </li><li>Various discounts on everyday items and services. </li><li>Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.  </li><li>Check out all available benefits at www.blockbenefits.com. <br><br></li></ul><strong>The Community You Will Join<br><br></strong>At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.<br><br>You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.<br><br>H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.<br><br><strong>If you’re looking to make an impact, H&R Block is the place for you. <br><br></strong><ul><li>Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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