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Circulation Clerk (18 hrs)

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Northbrook Public Library seeks a Circulation ClerkPart-time: Average of 18 hours/weekSchedule: Based on a rotating 4-week scheduleMondays/Tuesdays/Fridays: 9:00 am - 2:00 pmSaturdays: 9:00 am - 5:00 pm (2 out of every 4 Saturdays)About the PositionAre you passionate about providing exceptional service and fostering a welcoming environment in a library setting? We are seeking a dedicated and detail-oriented individual to join our team as a Circulation Clerk. In this role, you will be an integral part of our Circulation Department, ensuring a positive experience for our patrons through excellent customer service and efficient handling of library materials.As a Circulation Clerk, you will work under the guidance of the Circulation Manager or Assistant Circulation Manager. Your primary responsibilities will include managing the public service desk, assisting patrons with various inquiries, and performing essential circulation functions. This position requires a strong commitment to upholding our library's Service Standards and values of Equity, Diversity, and Inclusion.If you have a knack for organization, possess excellent communication skills, and enjoy working in a dynamic and collaborative environment, we encourage you to apply. Join us in making a meaningful impact on our community through the power of information and service.Qualifications and ExperienceDemonstrate the ability to provide exceptional customer service and experience in handling customer inquiries and complaints in a courteous manner. Proficient in conveying, receiving, respond, and expressing written and verbal information effectively.Ability to analyze and evaluate information to assess issues and make decisions within the scope of the position.Familiarity with office productivity tools like Google Suites/Microsoft Office. Preferred integrated library system (ILS) experience with Polaris LEAP.Ability to work with detail, precision, and accuracy, especially in repetitive tasks.We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply. The Northbrook Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you're excited about this position but not sure if you meet all the criteria, we encourage you to still consider applying. You may have other experiences or skills that would still make you a great candidate.Click on links to read the job description, the library's Service Standards and learn more about our award-winning library.About the Library and Community We seek candidates who share our passion for serving the people of Northbrook. The Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people's different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more. The Village of Northbrook, IL has a resident population of 35,222. This highly regarded, civic-minded and well-resourced community is just 25 miles north of downtown Chicago. With excellent access to transportation, Northbrook has a vibrant business community and is headquarters to several Fortune 500 companies. Residents are attracted to the top-rated schools, access to many recreational opportunities, and its small-town charm.This Library Journal Five Star library is a cornerstone of the community with strong public support and an operating budget of $8,600,000. The collection includes over 250,000 physical items, with an annual circulation of over 900,000. BenefitsBenefits include paid personal and sick time, commuter benefits and participation in 457/Roth/IRA savings plans are available.ApplyingApply by clicking on the blue tab "Apply for This Job" located at the top right corner on the jobs page. When using a Mac to apply, use a browser other than Safari. Communication with applicants is made via email through BambooHR, our Applicant Tracking System. Please add BambooHR to your list of acceptable addresses in your email to ensure you receive emails during the application process.Remember to attach cover letter and resume. Both documents are required for candidate consideration. If accommodations are needed during the selection process, please let us know.Open Until Filled

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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