Work From Home TurboTax Product Expert - No Tax Experience Required ID-7909

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. 

****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** 

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Experience/Skills

TEAM / LEADERSHIP SKILLS: 

  • You demonstrate a sincere desire for a quality customer experience 
  • You have a team player attitude 
  • You promote a positive work environment 
  • You thrive in a fast-paced environment and handle change well  
  • You have a collaborative approach to problem solving and like sharing feedback 
  • You understand the value of your individual impact on the team and company's success 

 TECHNICAL / FUNCTIONAL SKILLS: 

  • You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone 
  • Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment 
  • You have experience with software troubleshooting abilities 
  • You know how to modify your communication style to meet customer needs and tone 
  • You possess customer service skills 
  • You are able to simplify and communicate complex ideas to customers 
  • You have the ability to diffuse situations with angry customers 
  • You are comfortable in a training environment that includes watching self-paced training module videos 
  • You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts 
  • You are willing to step-in as needed including answering questions from customers via chat  

ANALYTICAL SKILLS: 

  • You are able to research, analyze and determine an appropriate course of action in a variety of situations 
  • You can solve complex problems while exercising good judgment 
  • You have critical thinking and problem solving skills 

 ORGANIZATIONAL SKILLS: 

  • You demonstrate initiative and the ability to multitask.
  • You work well under pressure of meeting team productivity goals.
  • Successful candidates must be willing to meet service level and contact per hour commitments.
  • You understand and accept schedule adherence in a call center environment 
  • You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue 

KNOWLEDGE / BACKGROUND EXPERIENCE: 

  • You are a High School graduate 
  • Preferably, you have basic knowledge of tax laws and tax concepts  
  • Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary 

BEHAVIORAL COMPETENCIES 

  • You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
  • You are comfortable being on camera with your customers and understand the value of humanizing the interaction 
  • You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships 
  • You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions 
  • You possess active listening skills and know how to ask probing questions to arrive at answers quicker 

Operating Hours

  • Operating Hours: 8am to midnight EST ; Monday to Sunday
  • Required Minimum Hours: 30 hours per week
  • Peak Period:
    • April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
    • April 15, 2025: 8am-3am EST/EDT
    • $5 Turbo Bonus Boost per hour.
      • Applicable to all hours worked from April 9th to 15th.
      • Service Providers (SPs) must meet the required minimum of 30 hours per week.
      • Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th

*These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of 30 hours each week on all schedules

Mandatory Requirements

  • Must reside in the USA
  • Must have passed background check and pass tech check in order to attend certification.
  • Must be on camera during certification.
  • Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
  • Service Provider (SP) must have the following Hardware Requirements.
    • Windows Computer (Mac and Chromebooks are not permitted)
      • Windows 10 or 11
      • AMD or Intel Core Series (I3-I9)
      • At least 8gb of RAM
      • Webcam
      • Wired Mouse
      • USB Headset
      • Wired Internet Connection

Conflict of Interest

  • Cannot hold Gigs with Column Tax or any Intuit Vendors

Work From Home TurboTax Product Expert - No Tax Experience Required ID-7909

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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